Upselling in Today’s Economy
Posted by TN00133 on April 1, 2013
The reality is this………if patient traffic is down in your practice, you need more sales dollars per patient in order to grow your business. What can you do to maximize the opportunities of each patient visit?
Upselling – A sales strategy where the seller will provide opportunities to provide related products or services that will “upgrade” the final purchase.
Purpose – To provide an initiative to assist customer through a value add purchase and to improve your business bottom line.
Plan – Implement and improve upselling techniques with your staff.
Payoff – The results are a happier customer and your business grows.
3 Biggest Mistakes in Upselling
No attempt is made to upsell.
The salesperson comes across as being “pushy”
The upselling is presented in an unconvincing manner so the customer generally refuses.
Assumption is the KEY! You must assume the customer will naturally want the product or service being presented.
Avoid being pushy.
Focus on customer’s needs, not yours. It is totally irrelevant whether this would suit your needs. This empowers you to upsell effectively and with the highest integrity.
Focus on benefits over features.
The 3 Types...
Filed in: Practice Ideas
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